We are currently experiencing extended wait times due to the situation in Mexico. At this time some options offered, only departures to Puerto Vallarta, Guadalajara, and Manzanillo are affected, for dates through to February 27th and for Air Canada Vacations, February 28th. These destinations are being prioritized. We will update our website and communications as the situation evolves.

We are experiencing high call volumes due to the situation in Cuba, which will extend wait times.

Regarding Cuba refunds, refunds continue to be issued. Please allow up to 21 business days for processing.

Cuba Cancellation Updates

• WestJet Vacations (to Cuba): February 8–April 25, 2026 — We will contact you.
• Air Canada Vacations: All Cuba flights cancelled until May 1, 2026. Refunds processed to original payment method; no action required.
• Transat Holidays: All Cuba flights cancelled until April 30, 2026. Refunds processed to original payment method; no action required.
• Sunwing Vacations: All Cuba flights cancelled until April 25, 2026. Refunds processed to original payment method; no action required.
• Hola Sun Holidays: All Cuba flights cancelled until April 30, 2026. Refunds processed to original payment method; no action required.
• WestJet Vacations Quebec: All Cuba flights cancelled until April 25, 2026. Refunds processed to original payment method; no action required.

Refunds:

• Please allow up to 21 business days for refunds to appear on your card.

Supplier Updates

To access the most up-to-date information, please click the link that corresponds to the tour operator you are travelling with.

Air Canada Vacations

Transat Holidays

Sunwing Vacations

WestJet Vacations

Hola Sun Holidays

Travellers to Cuba should be aware that they may experience occasional shortages of certain goods and services. Guests are advised to exercise caution when travelling outside of resort areas. We strongly recommend consulting the most up-to-date Cuba travel advisory issued by the Government of Canada prior to departure: travel.gc.ca/destinations/cuba.

Travel Health Notice

Please ensure you check and understand the new travel restrictions imposed by the Government of Canada.

It is the traveller’s responsibility to check entry requirements put in place by border authorities. For more details visit travel.gc.ca.