Mon to Fri: 7am to MidnightSat & Sun: 8:30am to 8pm EDT
It is a nice resort.. The issues I have are the new up charges for all the meals, and gazebos. The main pool was a bit hot, even though they have coolers to cool it. The wait staff and bartender were attentive and nice
Excellent vacation. Great location, great service, great food and drink. This place is paradise and would definitely go back again... In fact I've already booked for October!!! Love the karisma properties.
My wife and I stayed here for our friend's wedding-moon and we were completely blown away! The food was one of the best parts, with every meal hot, fresh, and wonderful. We did not spend much time on the beach, as it left a lot to be desired, however most of our time was spent at the main pool and restaurants. We did one excursion with Maroma for a 2 tank scuba dive, which I will leave a separate review for, and it was absolutely fantastic as well! Overall, very impressed with the property, the service, the food, and atmosphere. We would absolutely come back or go to any property owned by the same company! The only complaint is the time it took to get food and room service. The days of the week didn't make a difference and a lot of our friends had the same problems, however very small when considering how great of a time we had!
The good things: Excellent food, beautiful grounds, clean, well kept, friendly people, turtle friendly, ecologically friendly The bad: Everything is an up charge, Restaurants and taco bar "closed tonight", room service inconsistent, no place to eat past 10 pm, only one night time activity offered, very few water sports offered (unless you want to pay extra", LOUD....this place is a party hotel, I felt like I was a guest at every wedding reception there because the music was so loud, people are overserved alcohol even when they are already intoxicated, main bar understaffed, if you don't have dinner reservations you are waiting an hour, those carts!!!! They are going to kill someone. You can't even peacefully walk around, they are everywhere, they make you go to a two plus hour presentation to get a special offer you should get anyway, they promise a welcome gift and continue to say "come back tomorrow" All in all, we had fun because of the people we were with but we would never come back here.
We had 18 of us go together this time! We love the resort due to the excellent service from the time you walk in until you leave! Anamarelia (I didn't spell right) we called her Annie. She was our swimup pool bartender for us in room 5106. She was amazing and we missed her when she had a day off. Eduardo brought us fresh towels and ice cream daily. We were in heaven and will be back next year.