1.866.WOW.DEAL (969.3325)
1.866.WOW.DEAL (969.3325)
Mon to Fri: 9am to 10pm EDTSat-Sun: 9am to 5pm EDT


Position: Agent, Call Center Reservations
Status: Full time
Department: FIT, Air, Exotik or Cruise
Location: Remote

Your Career Opportunity:

Respond to customer inquiries for reservations to achieve sales targets and contribute to call center KPIs while providing superior customer service.

How You Will Be Spending Your Time:

  • Answering calls in timely, courteous and professional manner
  • Providing excellent customer service
  • Enforcing active selling skills to close a sale
  • Processing bookings with accuracy and detail
  • Consistently meeting individual performance targets
  • Selling complete multi-destination packages of products “a la carte”
  • Ensuring files and payments’ follow-up with suppliers and travel agents

The Skills, Experience and Requirements You Need to be Successful

  • Excellent communication skills, French an asset
  • Travel/Tourism school diploma or equivalent related travel industry experience
  • Up to and including 1 year of on-the-job experience and/or performing similar duties required
  • OPC/TICO (an asset)
  • Excellent customer service skills and interpersonal skills
  • Professionalism and patience
  • Team player but able to work autonomously
  • Ability to work under pressure and meet deadlines
  • Knowledge of the travel industry
  • Computer knowledge - Microsoft Office and ability to learn new software
  • Knowledge of Sabre (an asset)

Working Conditions:

  • Remote Work
  • Rotating shift work (shift rotation include days, evenings, and weekends

Crew Advantages

  • Competitive salary
  • One paid day off for your birthday
  • Travel perks for you and your friends and family
  • Flexible medical and dental packages
  • Employee Assistance Program for you and your family members

Who We Are

    Red Label Vacations Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, Red Label Vacations owns and operates multiple wholesale and retail travel brands. The retail division; including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca; offers diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. Red Label Vacations is a comprehensive one-stop shop for agents and travelers alike.

Are You Ready to Be a Part of Our Driving FORCE

    Those interested in applying for this role are invited to submit their resume and cover letter to careers@redlabelvacations.com. You will be contacted if you are selected for an interview.

Please indicate which Department(s) you would like to apply to (FIT, Air, Exotik or Cruise)

Red Label Vacations values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Red Label Vacations will provide accommodation, accessible formats and communication supports for the interview upon request. Should you require any accommodation during the recruitment process or otherwise, please notify us of this via careers@redlabelvacations.com and we will work with you to meet your accessibility needs.