Join Our Team

itravel2000 offers outgoing and energetic individuals the opportunity to become part of Canada's most progressive and dynamic travel team.

Positions Currently Available

We are searching for the best in the industry of Travel. If you have a proven sales record, have delivered exceptional results and love to travel, send your resume to itravel2000. We are currently hiring for professionals for the following positions:

1) Sales Representatives Mississauga Call Centre

2) Sales Representatives Home Office

3) Customer Service Representatives

4) Bi-lingual Call Quality Analyst New!

5) Agent de réservation (Montréal)

1) Sales Representatives- Mississauga Office

New positions available!
We are seeking energetic individuals to work in our busy Sales Call Centre. This is a unique opportunity to join one of Canada's most recognizable travel companies.

Qualifications...

Minimum 1 year retail travel experience or completion of 2 years in Travel + Tourism program
Excellent communication and written skills
Self motivated and the ability to work independently and within a team
Ability to work in a fast paced environment and manage a varied workload
Capability to work various shifts
Good understanding of Sabre
TICO certified
Ability to work well under pressure with minimal supervision
Good understanding of Microsoft products (word, excel, outlook, etc)

We offer you...
The ability to earn an above average income
A dynamic, team-oriented working environment in a state-of-the-art call centre
A dedicated, experienced management team
Ongoing coaching, training and career development programs
FAM Allowances
Group benefits plan, excellent incentives and growth opportunities

How to Apply
If you are interested in this progressive opportunity please send your resume to:

itravel2000.com
2350 Matheson Blvd East
Mississauga, ON
L4W 5G9

Fax: (905) 238-6177

Email: hrjobs@travelzestplc.com

2) Sales Representatives- Home Office

Exciting new positions available!

We are seeking energetic individuals to work in our busy Sales Call Centre. This is a unique opportunity to join one of Canada's most recognizable travel companies.

Qualifications...
Minimum 2 year retail travel experience or completion of 2 years in Travel + Tourism program
Excellent communication and written skills
Self motivated and the ability to work independently and within a team
Ability to work in a fast paced environment and manage a varied workload
Capability to work various shifts
Full understanding of Sabre
TICO certified
Ability to work well under pressure with minimal supervision
Good understanding of Microsoft products (word, excel, outlook, etc)

We offer you...
The ability to earn an above average income
A dynamic, team-oriented working environment in a state-of-the-art call centre
A dedicated, experienced management team
Ongoing coaching, training and career development programs
FAM Allowances
Group benefits plan, excellent incentives and growth opportunities

3) Customer Service Representatives

We are seeking individuals to work in our fast growing Customer Service division. This is a unique opportunity to join one of Canada's most recognizable travel companies.

You Deliver

Excellent customer service skills
Minimum 1 year retail travel experience and/or completion of 2 years in travel + tourist program
Full understanding of Sabre
TICO certified Strong communication and listening skills
Self motivated and the ability to work independently as well as on a team
Proven problem solving skills
Ability to manage a varied workload and work well under pressure
Resolve customer issues amicably with tour operators / airlines
Good understanding of Microsoft products (word, excel, outlook, etc)

We Deliver

A competitive base salary
A dynamic, team-oriented working environment in a state-of-the-art call-centre
Continuous training and career development programs
Group benefits plan, incentives and growth opportunities

4) Bi-lingual Call Quality Analyst

Department:

Call Centre

Responsibility:

The Call Quality Analyst is responsible for the monitoring and evaluation of customer calls and administering the call quality section of monthly performance targets.

Key Results and Activities:

Ensure minimum monthly observations for the Call Quality Assurance program are completed.
Provide results and key coaching points to Sales Managers on an ongoing basis.
Liaise closely with Sales and Customer Service management to ensure widespread training issues are identified.
Maintain wav. files of monitored calls by agent for easy reference.
Submit monthly results on a timely basis.

Specialized skills and attributes:

Excellent communication skills in both English and French – written and oral
Customer advocate – continually champion the benefits of providing the highest level of customer service
Ability to multi-task, maintain focus and work independently

Academic Qualifications and Experience

3+ years of call centre experience in a senior role (team leader, quality monitor etc)
Advanced Performance Management Program (APMP) experience would be a strong asset
Travel industry experience would be an asset
Experience creating/working with Excel spreadsheets

Working conditions:

Ability to work in a fast paced environment devoting high energy to meet pressing deadlines.
Office environment with basic computer skills required (Outlook, Windows, Excel, Word, PowerPoint etc.)

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