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Full Terms and Conditions Baggage Travel Documents - General
Duration of Travel Cancellation and Changes Canadian and Non - Canadian
Bookings with Deposits Reconfirmation of Flights Travel to the USA/Europe
Insurance Policy Seat Selection Visa Requirements
Pricing discrepancies Special Requests Departure Taxes
Hotel Terms and Conditions Attractions/Activities Terms and Condition TRAVELCASH™ Gift Card Redemption
Canadian Dollar Conversion of Purchase Values Early Booking Bonus Petro Points Redemption
Cruise Line Air    


Important Travel Information

***** IMPORTANT: TIMES AND FLIGHT SCHEDULES OR DATES ARE SUBJECT TO CHANGE AS PER TERMS AND CONDITIONS OF THE TOUR OPERATOR/AIRLINE. *****

The United States government now requires all citizens of Bermuda, Canada, Mexico and the United States to present a passport that establishes the bearer’s identity and nationality in order to enter or re-enter the United States.  Unless you are a frequent international traveler and participate in an existing U.S. border identity program, you will require a passport.

All travelers will be required to present a valid passport for either air, land or sea travel to the United States. For land crossings, children under the age of 15 require a birth certificate only.  Documents such as birth certificates, citizenship cards, driver’s licenses and provincial health cards will no longer be accepted by U.S. border agents.

Holy Week in the Dominican Republic

Please note that Holy Week in the Dominican Republic will range every year between the last week of March and the first two weeks of April (the specific week/date will depend on when Easter actually lies on for the year you are travelling). During Easter week in the Dominican Republic there will be no water sports or tours available. Most casinos and discos will also be closed at the resorts during the Holy week. Further , there will be limited housekeeping services, staff and fewer restaurants & bars open for guests.

Travelling to the UK via Air Transat(TS), and Thomas Cook (TCX)

Please note that the following restrictions have been put in place as of April 27, 2007 in regards to children travelling alone into Europe:

For Air Transat Flights - Children will be accepted between a minimum of 8 years of age
For Thomas Cook Flights - Children will be accepted only above the age of 16
For My Travel Airways Flights - Children will be accepted only above the age of 16


Please be advised that any travel product or service that customers acquire through ITRAVEL2000.COM creates a contractual relationship between the Customer and the Tour Operator/Airline. ITRAVEL2000.COM acts as an agent for the Tour Operator/Airline which is providing the Customer with travel products or services purchased through ITRAVEL2000.COM.

ITRAVEL2000.COM is careful to select Tour Operators/Airlines that are reputable, and if customers are not pleased with the product or service provided by a particular Tour Operator/Airline, we would like to know. However, please be advised that under no circumstances does ITRAVEL2000.COM accept legal responsibility or liability for your dissatisfaction or complaints with the product or services provided by Tour Operators/Airlines. For more information regarding the terms and conditions governing the contractual relationship with a Tour Operator/Airline, customers should reference the information contained in Tour Operators/Airlines' brochures or Web sites.

Customers are strongly encouraged to review and understand this information, and inform themselves of the terms and conditions governing their contract with a Tour Operator/Airline. Customers requiring assistance in obtaining this information can contact an ITRAVEL2000.COM representative. You will be responsible for reconfirming with the Airline 24 hours prior to departure and on the day of departure. Failure to contact the airline in regards to reconfirming the airline times and details may result in a flight being missed. ITRAVEL2000.com does not accept legal responsibility or liability for your dissatisfaction or complaints with the product or services provided by Tour Operators/Airlines.

Canadian Dollar Conversions of Purchase Values:
The amount(s) listed in the invoice is converted into Canadian Dollars at the prevailing exchange rate of the date of invoice. Payments processed at a later date may have a different exchange rate which will be applied either by the supplier or through your credit card company. This movement may cause a variation from the quoted price in Canadian dollars. Itravel2000 is not responsible for currency fluctuations, nor guarantees the Canadian equivalent of the purchase will be the same. The website cannot be held responsible for any variation and upon accepting the payment policies you acknowledge to have been informed of the exchange rate fluctuation and declare your agreement to the corresponding charge being made in the suppliers’ native currency.

Insurance Policy:
As per the invoice, if charges for an Insurance Policy is not listed or an Insurance Policy Number is not noted, you have elected to DECLINE travel insurance. If you would like to purchase some peace of mind for a low cost, please feel free to contact your agent directly for further information

Deposit Bookings:
For any deposit amount received, the full amount due will be automatically charged on your credit card by the Tour Operator per the above due date or Early Booking Bonus due date if applicable could be charged up to 3 business days earlier than date indicated on invoice . If the form of payment is to be different than what was originally provided, we will require this information 2 weeks prior to the due date mentioned please contact Operations at extension # 4442 or email address anju@itravel2000.com .

Early Booking Bonus:
Packages that include the Early Booking Bonus (EBB) pricing option will require payment to be made at the EBB date, as opposed to the final balance date as currently displayed. In the event that your package selected includes the EBB pricing option, we will notify you within 5 bus days of the EBB payment due date in order to exercise this promo option. Alternatively you may select the regular final balance payment date at the regular package pricing.

Pricing Discrepancies:
For any Prices that may appear to be incorrect are subject to the Terms and Conditions of the Tour Operator. The Tour Operators has the legal right to cancel the booking at anytime without prior notice. Please contact an agent prior to booking and refer to the brochure for full details or pricing.

Cruise Line Air:
Cruise lines air schedules will not be released until 30 days prior to sailing. Prior to that time we are not aware of the carrier being used or the routing. If you would prefer to travel with a specific carrier or request a direct flight an air customization fee will be charged. Your request may incur additional charges based on availability. Please speak with your agent for further details.

Duration of Travel/Special Events:
For all durations, please note the number of nights are based on the travel dates and not the hotel check in or check out dates. For odd durations, some hotels may require an early check out and the hotel will charge additional funds. Please refer to the brochure for full details. Please note that Holy Week in the Domican Republic occurs within the last week of March and first two weeks of April. During this time, most resorts/hotels do not offernightly entertainment or water sports.

If Car Rentals are Included:
For all durations, please note the car rentals, if included have a minimum age requirement before picking up the car. If you do not meet the governments minimum age of requirement, you may be denied the rental or have to pay for additional charges. It is your responsibility to follow up with the car rental company for the mimimum age requirement required for each Country, Province or State.

Special Requests:
Special Requests, for example, room allocation, adjoining rooms, bed preferences, in-flight meal requirements, in-flight seating requirements, etc., cannot be guaranteed by the TOUR OPERATOR/AIRLINE. While the Tour Operator/Airline will attempt to accommodate such special requests, the Tour Operator/Airline cannot be held responsible if such special requests cannot be fulfilled.

Baggage:
Due to market conditions, please contact the airline directly or visit them on their website as baggage may be a chargeable option. UNLESS INSURED, ALL BAGGAGE REMAINS AT THE OWNER'S RISK THROUGHOUT THE TRIP.

Effective September 26, 2006 at 4:00 a.m. EDT, Transport Canada has announced the following changes to the current restrictions on carry-on baggage, until further notice. Guests will be permitted to bring liquids, gels and aerosols through security screening at Canadian airports provided that the items are packaged in containers with a capacity of 90 ml/90 grams/3 oz or less. The containers must fit comfortably in one clear, closed and re-sealable plastic bag (such as a Ziploc) with a capacity of no more than 1 litre (7" x 8" or 6" x 9"). One bag per guest will be permitted.

Baby formula, baby food and milk, when guests are travelling with a child aged two years or under, as well as prescription medicine and essential non-prescription medicines are exempt from the container size restrictions and are not required to be placed in a plastic bag. However, all such items not in a bag or in containers over 90 ml/90 grams/3 oz. must be declared to screening authorities.

Reminder: Containers of liquids, aerosols or gels in your carry-on must be 100 ml or less. All containers must fit in 1 clear, closed, re-sealable plastic bag no more than 1 litre in capacity.

At time of check-in, Customer service agents will give guests the option to remove any restricted items, which are not in a clear, re-sealable plastic bag from their carry-on baggage and place them in their checked baggage with the exception of cigarette lighters. These restrictions currently apply to all flights including trans-border into the U.S., domestic and international. Due to possible delays at security screening, guests are advised to check in a minimum of two hours prior to departure.

All of these restrictions are subject to change. For updated information on these or other Government of Canada security requirements please visit; www.tc.gc.ca or www.catsa-acsta.gc.ca or phone 1-888-294-2202.o:p>


Cancellations, Changes and Refunds:
No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Changes to the current booking is subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites. You are encouraged to purchase the appropriate travel coverage. All online purchase, once confirmed are 100% Non-Refundable/Non-Changeable.

Airport Check-In, Reconfirmation:
Seats are allocated on a first-come, first-served basis. All passengers should arrive at the airport at least 3 hours prior to flight departure. Check-in opens at least 3 hours prior to the flight and closes 1 hour prior to departure. For security reasons, all passengers must be present for check-in. You will not be allowed to board, nor will you be entitled to refund, if you have not checked in by that time. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure. If itravel2000 is aware of a change, every effort will be made to advise you directly.

Reconfirmation Numbers: Seat Selection Baggage Policy
Sunwing: 1-877-978-6946 Transat Holidays / Nolitours:

Sunwing

Transat - 1-877-872-6728 1-877-872-6728 (Air Transat)

Air Transat

Canjet 1-888-201-2289 1-800-809-7777 (Canjet)

Canjet

Cubana: 905-694-1026   Westjet
Westjet: 1-800-538-5696 Sunquest: seat.selection@sunquest.ca (Westjet) Air Canada
Air Canada 1-888-422-7533 Sunwing / Signature: 1-800-761-1711  
Thomas Cook 905-694-1725 (Toronto)    
     
Please visit www.torontopearson.com or your local airport authorities for all other airlines or email onlinesales@itravel2000.com.

For other Airlines, please click on Airport Flight Schedules or visit www.GTAA.com for all airline contacts.

* Phone numbers are subject to change, please contact an agent if phone number is inactive.
** Please note in certain circumstances, the airlines displayed are those of the codeshare agreements between airlines and DOES NOT constitute the actual carrier of travel. Some carriers will operate flights with their own Carrier identifier but will in turn use another carrier for their services. It is your responsibility to be informed of this information before proceeding to book online.


TRAVEL DOCUMENTS:

For a list of accepted documents including requirements for passengers who appear to be 12 - 17 yrs, and other information on the above, please reference

HTTP://PASSENGERPROTECT.GC.CA/IDENTITY.HTML

Documentation:
It is the passenger's responsibility to obtain, at their own expense, all documentation required by all relevant government authorities, and this may vary depending on citizenship status. Special documentation may be required for minors travelling alone or for children who carry a different surname than their travelling companions and for single parents travelling with children. It is strongly recommended that prior to departure, the passenger ascertains the documentation required. In the event that the passenger does not possess the documentation required by the destination, transit or the carrier, the carrier reserves the right to refuse passage. If you are Cuban Born, travelling into Cuba, please ensure you are informed of all regulations in regards to points of entry into CUBA. ITRAVEL2000 is not responsible for missed documentation and for additional expenses occurred in obtaining these documents. Click here for further information
*All cruise bookings require valid passports, no other form of identification will be accepted.

CANADIAN and NON CANADIAN:
Canadian Citizens and Residents of Canada of other nationalities such as landed immigrants are responsible for being in possession of their required travel documents, a valid passport. A visa may also be required. For additional requirements, please refer to the Canadian Consular Affairs Website detailing all requirements in regards ENTRY/EXIT Requirements, TRAVEL TIPS, LOCAL HEALTH INFORMATION and GENERAL INFORMATION. You can also check with the Consulate/Embassy for requirements to enter any country or visit
www.qantas.com.au/info/flying/beforeYouTravel/visaHealth.

For Travel to the United States:
The United States government now requires all citizens of Bermuda, Canada, Mexico and the United States to present a passport that establishes the bearer’s identity and nationality in order to enter or re-enter the United States.  Unless you are a frequent international traveler and participate in an existing U.S. border identity program, you will require a passport.

All travelers will be required to present a valid passport for either air, land or sea travel to the United States. Documents such as birth certificates, citizenship cards, driver’s licenses and provincial health cards will no longer be accepted by U.S. border agents.

For more detailed information and other destinations for Canadian Citizens, please refer to the Canadian Consular Affairs Website.
For those Non-Residents or other nationalities, please visit, www.qantas.com.au/info/flying/beforeYouTravel/visaHealth.

Effective May 1, 2006 the information required was expanded to include the full address of where passengers will stay while in the United States. This information must be collected at time of check-in at the airport prior to departure. Passengers should be advised to bring all pertinent documentation with them to the airport to ensure efficient process at check-in. Passengers staying at a hotel or private residence: Complete address including street name and number, city and zip code is required.
Exemptions: U.S. Citizens, Legal Permanent Residents, and Transit Passengers are not required to submit this information.

For Travel to Europe:
Please note that the following restrictions have been put in place as of April 27, 2007 in regards to children travelling alone into Europe:

For Air Transat Flights - Children will be accepted between the ages of 5 and 11 years of age
For Thomas Cook Flights - Children will be accepted only above the age of 16
For My Travel Airways Flights - Children will be accepted only above the age of 16

WE HIGHLY RECOMMEND ALL CANADIAN CITIZENS TO OBTAIN THEIR PASSPORTS BEFORE DECEMBER 31, 2006.
(All children should have their own passports as well)

All countries will require passports for identification purposes and upon re-entry into Canada.

Destination Information:
The following countries require Canadian passports to be valid for the minimum time from the date of return to Canada:

For Travel to the following countries, Passports must be:

valid at least 1 month valid at least 3 month valid at least 6 month
Cayman Islands Aruba Antigua
Colombia Belgium Bahamas
Cuba France Barbados
Germany Italy Belize
Ireland Portugal Brazil
Jamaica Spain Costa Rica
Mexico St.Martin/St.Maarten El Salvador
Trinidad & Tobago The Netherlands/Holland Greece
UK Grenada
USA Haiti
Honduras
India
Liberia
Margarita Island
Nicaragua
Panama
Saint Kitts and Nevis
San Andres
St.Lucia
Turks and Caicos
Venezuela

The above are only guidelines and for more Accurate and up to date information please go to Canadian Consular Affairs Website

For Travel to the following countries, Tourist Cards and/or Visas are required:
Brazil, Cuba, India, Liberia, Mexico, Panama, Dominican Republic, Australia, Jamaica (for Non Canadians)

Departure Taxes are Required for the Following:

Argentina $70USD (Cdn Citizen) $131USD (Others) Honduras $30USD
Barbados $25BBD Jamaica $28USD
Belize $80USD Margarita Island $60USD
Brazil $36USD Panama $40USD
Cayman Islands Not Confirmed Roatan (Honduras) $37USD
Columbia $47USD Saint Kitts & Nevis $17USD
Costa Rica $28USD San Andres $31USD
Cuba $25 Conv Pesos Trinidad & Tobago $100TT(aprox $20 CAD)
Dominican Republic $20USD Turks and Caicos $23USD
Haiti $30USD Venezuela $54USD

For other countries, please go to Canadian Consular Affairs Website

Additional Information:

Any fees, levies, service charges, taxes or other charges are 100% nonrefundable. The value of booking is based at the time of booking. Any price changes do not affect the value of this invoice and no monies will either be credited or debited unless changes to bookings have occurred.

Hotel Terms and Conditions :

Prepaid Hotel:

  • All Prices quoted based on the Hotels system and may vary based on current daily exchange rates.
  • All itravel2000 hotel reservations are prepaid. Your credit card will be charged when you complete your reservation.
  • Any incidental charges will be assessed directly to you by the hotel upon check-out. Examples: Parking, Phone Calls, Room Service.
  • itravel2000 Hotel rates are based on double occupancy, charges for extra persons (including children) may apply and will be due directly to the hotel.
  • Any changes to or cancellation of a itravel2000 reservation will result in cancellation or change fees ranging from a minimum of $25.00 to the total amount of your stay.
  • No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given.
  • Guests must be at least 18 to 21 years of age at time of check-in (depending on individual hotel policy) unless accompanied by a parent or guardian.
  • For any hotel changes and cancellations please contact 1-800-780-5733. If you have booked an EAN Hotels product, you can also click here to cancel online.

Locally Paid Hotel:

  • All Prices quoted based on the Hotels system and may vary based on current daily exchange rates.
  • Please note that the price shown above does NOT include any applicable hotel taxes. Exact taxes and any other charges applicable to your hotel stay will be billed by the hotel. Most hotels are charged locally upon check out unless otherwise specified or charged to your credit card.
  • Any incidental charges will be assessed directly to you by the hotel upon check-out. Examples: Parking, Phone Calls, Room Service.
  • itravel2000 Hotel rates are based on double occupancy, charges for extra persons (including children) may apply and will be due directly to the hotel.
  • Any changes to or cancellation of a itravel2000 reservation will result in cancellation or change fees ranging from a minimum of $25.00 to the total amount of your stay.
  • No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given.
  • Guests must be at least 18 to 21 years of age at time of check-in (depending on individual hotel policy) unless accompanied by a parent or guardian.

Attractions/Activity Terms and Conditions :

  • Product Validity: Products are valid as per the dates displayed on the brochure pages.
  • Payment: Credit cards accepted: Mastercard, Visa and American Express. Full payment by credit card is required to make a reservation.
  • Correct Spelling of Names, Titles: All names, titles and initials of those traveling should be correctly given at the time of booking. Changes cannot be made at a later date.
  • Modifications/Amendments: All requests for modifications/amendments must be directed to the itravel2000/Viator Customer Service Department who will implement the request. An requests will attract a fee of $25.00USD per booking. The amendment fee will be charged in the same currency as the booking transaction.
  • Refunds: Prior to Departure Please refer to the cancellation fees listed at section 6 below. Most attractions are 100% non-refundable. After Departure No refunds are available once a tour is commenced or in respect of any package, accommodation, meals or any other services utilized.
  • Cancellation Charges: Canceling a booking with itravel2000/Viator may result in cancellation fees being applied. itravel2000/Viator will charge cancellation fees as stated below. Additional fees may be levied by the individual supplier/operator above and beyond the fees outlined below. When cancelling the booking you will be notified via email, facsimile or telephone of the total cancellation fees.
  • Events and Attractions Any cancellation on event and attraction tickets/passes attract a fee equal to 100% the value of the booking.
  • Prices: Prices are per person, unless otherwise specified. Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
  • Not Included: Any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. Tips/gratuities to tour directors, drivers, and local guides; passports; visa; baggage and personal insurance; beverages and food not listed under inclusions in the travel product (these items are billed to you before leaving the hotel/restaurant); and all other items of a personal nature.
  • Accuracy: We check and recheck facts about the travel product offered to ensure accuracy. When we are told in advance of a significant change to a booking, we notify the consumer/travel agent/distributor.
  • Travel Voucher(s): Viator vouchers for each booking segment will be provided.
  • Booking Arrangements: In all booking arrangements, the person making the booking shall be deemed to have accepted the booking conditions on behalf of the persons named in the booking. The contract will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of itravel2000/Viator.

TRAVELCASH™ Gift Card Redemption

Gift cards are issued by TRAVELCASH™ and are redeemable for products and services offered by partners of TRAVELCASH™. See http://travelcashstore.com for gift card terms and conditions, or, call 1.866.WOW.DEAL (969.3325) within Canada or 0800-917-5327 within the United Kingdom.

Petro - Points Redemption:

  • When redeeming for Travel Products with an ITRAVEL2000 sales agent, you must have and provide to ITRAVEL2000 a valid major credit card [i.e. MasterCard, VISA, American Express].
  • You must have sufficient PETRO-POINTS at the time of booking and you must have sufficient PETRO-POINTS when the actual transaction occurs.
  • If you do not have sufficient PETRO-POINTS, the equivalent value will be charged to the credit card provided, along with a 5% administration fee.
  • For full PETRO-POINTS T&C’s please visit www.itravel2000.com/petroterms.aspx

IMPORTANT: TIMES AND FLIGHT SCHEDULES OR DATES ARE SUBJECT TO CHANGE AS PER TERMS AND CONDITIONS OF THE TOUR OPERATOR/AIRLINE.

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