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WHY ITRAVEL2000?
- Why should I deal with itravel2000 instead of other travel companies over the internet?
- How will I know that I am getting the lowest prices?
- When will the prices go down?
- Can I get the cheaper price after I book?
BOOKING ONLINE – GENERAL
- What information do I need to make a reservation?
- I need to travel as soon as possible. What is the minimum advance booking period?
- What are the different types of packages and what do they include?
SECURITY ONLINE
- Will I have to give my credit card information over the net?
BOOKING ONLINE – FLIGHTS
- I know that this airline has a flight for this time, but I cannot find it on your web-site. Why?
- How far in advance can I book an air ticket on itravel2000?
- I need to travel as soon as possible. What is the minimum advance booking period?
- Which name should I use on my airline ticket?
- What are e-tickets and why should I use them?
- I cannot take my vacation on the date I booked. Can I rebook for another time?
- What is the difference between Charter flight and Scheduled flight?
- What are the baggage limitations?
- What is a one way ticket?
BOOKING ONLINE – HOTEL ROOMS
- Why was I able to reserve a room with a hotel directly, when itravel2000 showed no availability for that hotel?
- I cannot take my vacation on the date I booked. Can I rebook for another time?
- How does my credit card guarantee my hotel reservation?
For a Full List of questions in regards to Hotel Bookings, Click Here
BOOKING ONLINE – CAR RENTAL
- How can I find and reserve a rental car?
- I cannot take my vacation on the date I booked my car. Can I rebook for another time?
For a Full List of questions in regards to Car Rentals, Click Here
BOOKING ONLINE – TRAVEL INSURANCE
- Can I buy travel insurance through itravel2000?
- What happens if I decline travel protection options?
BOOKING ONLINE
- What if there is a problem with my ticket?
- How are the tickets delivered?
- How will I receive my confirmation and travel documents when I book online?
- Why am I having trouble when I enter my credit card number?
- Can I purchase a ticket for someone else?
TROUBLESHOOTING
- Why am I having trouble finding hotels and purchasing tickets? I'm getting messages such as "Illegal Operation," "General Protection Fault" and "Multipart."
- When I try to confirm my online booking at the end of the Reservations process, it says that my address cannot be verified. Why?
- When I try to price or book a vacation online, I receive an error message. What should I do?
DOCUMENTATION TERMS & CONDITIONS
- How important are the Terms and Conditions?
- Who should I contact in regards to documentation?
- What happens when I ask for a special request, like King Bed?
FREQUENT FLYER
- Does itravel2000 offer a Frequent Flyer Program?
WHY ITRAVEL2000?
- Why should I deal with itravel2000 instead of other travel companies over the internet?
It’s simple itravel2000 is Canada’s # 1 on-line travel company with the best prices guaranteed! Whether you are looking for flights, packages, hotels or car rentals, our user-friendly and secure web-site has been developed to fulfill all your travel needs.
- How will I know that I am getting the lowest prices?
While navigating through our site, you will be able to access all the possible prices offered from every air-line company within the Global booking system. You then have a number of options in which you can sort flights, one of them being “lowest price”. This option will ensure you are given the lowest price every time.
- When will the prices go down?
This is an unknown fact, as we are unable to predict if and when prices would go down or up. Therefore, the best time to book your flight is when you feel the price and dates are right for you! Always book in advance to avoid disappointment, as your desired date and choice of hotel may not be available.
- Can I get the cheaper price after I book?
Once your flight has been confirmed the tickets are in most cases, non-refundable and no changes are permitted at any time, as stated in the terms and conditions of the agreement which must be accepted before any booking. If the price decreases, we can not offer a refund with the difference; similarly if the price increases we cannot request you to pay us the difference in price.
BOOKING ONLINE – GENERAL
- What information do I need to make a reservation?
When making a reservation via internet or telephone, you will need to provide the following information:
- Your departure city and destination
- Your date and time (if necessary).
- Your names as they appear on a valid piece of photo identification/passport or on the passenger's travel documents.
- Your email address or mailing address where we can send your tickets or invoice.
- A major valid credit card: MasterCard, Visa or American Express.
- We can also accommodate walk-in reservations during the week from 9:00 am to 9:00 pm (EST) at our office in Mississauga. Walk-in reservations can be paid by cash, debit card, major credit card, certified cheque or money order.
- I need to travel as soon as possible. What is the minimum advance booking period?
You have 24 hours before your departure date/time to confirm a booking for packages (flight + accommodation). You have the option of booking a hotel same day in most cases, on the itravel2000 website or with an itravel2000 representative at 1-800-859-2920
Please note: The time period to book a hotel is determined by the hotels policies and based on availability
- What are the different types of packages and what do they include?
What is a Breakfast Plan (BP) plan?
Typically, a Breakfast Plan (BP) includes:*
- Your flight and accommodation
- Light Breakfast daily
What is a Continental Plan (CP) plan?
Typically, a Continental Plan (CP) includes:*
- Your flight and accommodation
- Continental Breakfast daily
What is a Modified American Plan (MAP) plan?
Typically, a Modified American Plan (MAP) includes:*
- Your flight and accommodation
- Breakfast and dinner daily
What is a Full American Plan (FAP) plan?
Typically, a (FAP) includes:*
- Your flight and accommodation
- 3 meals daily
What is an All-Inclusive (AI) plan?
Typically, an All-Inclusive (AI) plan includes:*
- Your flight and accommodation
- All meals and snacks
- Alcoholic and non-alcoholic beverages
- Daily activities and nightly entertainment
- Non-motorized water sports
- Transfers
What is a European (EP) plan?
Typically, a European Plan (EP) includes:
- Your flight and accommodation
- Daily activities and nightly entertainment
- Non-motorized water sports
- Gratuities *amenities vary between resorts and are subject to change without notice
SECURITY ONLINE
- Will I have to give my credit card information over the net?
When booking on-line we do need your credit card information for confirmation. This method of payment is secure as or maybe even better than when you use your card to purchase a product at a retail store. We currently use the highest encryption availabilty during your booking process to ensure your data is secure on our Secure Servers. When a flight or package is purchased with itravel2000, your card will be protected against any unauthorized/fraudulent usage during that booking procedure.
BOOKING ONLINE – FLIGHTS
- I know that this airline has a flight for this time, but I cannot find it on your web-site. Why?
If the flight is not displayed on our web-site, this indicates that the flight is sold out and there are no seats available.
Try another search and select all airlines for other flight options or call our sales center at 1-800-858-2920
- How far in advance can I book an air ticket on itravel2000?
Based on availability, you can book an airline ticket up to 24 hours before the fights scheduled departure date and time.
If you are looking to travel within the next 24 hours, please contact our sales center at 1-800-859-2920
- I need to travel as soon as possible. What is the minimum advance booking period?
Based on availability, you can book an airline ticket up to 6 hours before the fights scheduled departure date and time. Please
contact our sales center at 1-800-859-2920 for flights not available on the website or last minute flights.
- Which name should I use on my airline ticket?
It is extremely important when purchasing a ticket to use your full legal name exactly as it appears on your legal government photo identification as well as your proof of citizenship [passport, birth certificate or citizenship card] *
In order to get onto your flight your photo identification must match the name on your ticket. For flights within Canada you may use the name as it appears on your government issued photo identification.
*Do not use nicknames, abbreviations or other names
*PASSPORTS will be required for all types of travel, please contact your local Consulate for further information.
- What are e-tickets and why should I use them?
E-tickets are otherwise known as electronic tickets, which are offered by many airlines for convenience. When booking an e-ticket, you are e-mailed a confirmation number along with your itinerary which should be printed out and taken to the airport. There is NO paper ticket or any receipt with an e-ticket. When checking in with your airline provider at the airport you can give them a copy of your itinerary or your full name and flight number and a valid piece of photo identification (Passports). When traveling outside of Canada it is important to provide a valid passport and a permanent resident card (for those passengers who are landed immigrants) when checking in. PASSPORTS will be required for all types of travel, please contact your local Consulate for further information.
- I cannot take my vacation on the date I booked. Can I rebook for another time?
Most packages and flights are 100% non-refundable or non-changeable; they are subject to the terms and conditions of the supplier. Please refer to the suppliers brouchure for full details or contact an itravel2000 representative for details at 1-800-859-2920.
- What is the difference between Charter flight and Scheduled flight?
CHARTER FLIGHT
- Scheduled on particular days of the week e.g. Thursday/Sunday Flights, where the plane leaves Thursday and comes back Sunday.
- The same passengers are on the same flight when returning
- *** TIMES/FLIGHT SCHEDULES/DATES ARE SUBJECT TO CHANGE AS PER TERMS AND CONDITIONS OF THE TOUR OPERATOR/AIRLINE ***
SCHEDULED FLIGHT
- Scheduled daily
- Different passengers on different flights
- The same people do not have to be on the same return flight
- Stop over and non-stop over
- Touch down flights are considered to be Direct Flights by most airlines
- *** TIMES/FLIGHT SCHEDULES/DATES ARE SUBJECT TO CHANGE AS PER TERMS AND CONDITIONS OF THE TOUR OPERATOR/AIRLINE ***
- What are the baggage limitations?
On Chartered Flights
When your baggage weight exceeds limitations, the discretion is left up to the airline to determine extra charges; your best option is to contact the airline directly. Restrictions may differ per airline. Please make sure to check directly with your charter flight carrier.
On Air Canada
Free Allowance *
Air Canada and its regional carrier allow each customer to bring along two pieces of luggage which is carried in the baggage compartment of the aircraft at no charge. This is known as the 'free checked baggage allowance'. The overall measurement of each piece (L + W + H) must be less than 62 inches or 158 cm, and the weight less than 50 lbs. or 20 kgs. Don't exceed these limits or you'll have to pay an additional amount (effective for travel after October 12, 2005) at the airport prior to travel. Note that checked baggage weighing more than 70 lbs or 32 kgms. will not be accepted. Please contact the nearest Air Canada Cargo office for more information.
Infants not occupying a seat are allowed one smaller 50 lb. piece with an overall measurement of no more than 45 ins. or 115 cm. Air Canada also carries the following baby equipment in the baggage compartment, free of charge: car seat, baby seat, bassinet and stroller.
Excess Baggage *
When traveling on Air Canada and Air Canada Jazz, the size and number of bags you may check is limited by the “free luggage” allowance. If your baggage exceeds this free allowance (too many pieces, too big or too heavy), you will be charged an excess baggage fee.
| First and Second Bag: |
Charge per bag |
| oversized (more than 158 cm) |
1 X the basic excess rate |
| overweight (more than 23 kg) |
1 X the basic excess rate |
| oversized & overweight |
2 X the basic excess rate |
Customers are advised to allow extra time at the airport to facilitate the handling of oversized or overweight baggage. Excess Baggage acceptance is subject to space availability. Currency exchange may affect amount of fees to be paid. Applicable taxes are not included in the prices.
* This information is correct as of August 15th 2005 for travel booked on or after August 29, 2005 for travel on or after October 12, 2005. Subject to change without prior notice.
- What is a one way ticket?
This ticket will take you to your destination only and will not bring you back to where you departed from. PASSPORTS will be required for all types of travel, please contact your local Consulate for further information. Some destinations will not allow you to travel without a return ticket, please cosult your local consulate for further information. You as the customer, are ultimately responsible for any and all documentation required before travel.
BOOKING ONLINE – HOTEL ROOMS
- Why was I able to reserve a room with a hotel directly, when itravel2000 showed no availability for that hotel?
Very often hotels retain a percentage of their rooms to be sold directly by their own agents
- I cannot take my vacation on the date I booked. Can I rebook for another time?
You may rebook your hotel however it must be noted that there may be additional rebooking charges or cancellation charges depending on the package purchased. Feel free to contact the hotel as soon as possible to find out which charges may apply.
- How does my credit card guarantee my hotel reservation?
Booking with your credit card will hold your hotel reservation until your check-in time. Please contact the hotel directly if there are any delays or your arrival time has changed, this will guarantee your hotel reservation.
BOOKING ONLINE – CAR RENTAL
- How can I find and reserve a rental car?
From our home page, click on the “cars” tab, you will have the ability to search up to 12 car rental companies in most centres worldwide.
- I cannot take my vacation on the date I booked my car. Can I rebook for another time?
If you pre-pay for a car rental and are canceling, you are subject to pay a cancellation fee which varies from C$50 up to the value of the booking. Please refer to the terms and conditions as per the Car Rental Company.
BOOKING ONLINE – TRAVEL INSURANCE
- Can I buy travel insurance through itravel2000?
Yes! Once you have selected a flight or package, you are given the option of deciding between:
Trip Cancellation Coverage (no age maximum)
Emergency Medical Coverage (maximum age 65)
Enhanced Trip Coverage (maximum 65)
*If you have booked a flight or package with an agent and you are within 48 hours, please contact us at 1-800-859-2920
*If your trip will be longer than 30 days, or if the travelers are older than 81, please contact us at 1-800-859-2920
**** f you have booked package or flight online, please contact us via email at onlinesales@itravel2000.com
- What happens if I decline travel protection options?
itravel2000 highly recommends the purchase of travel protection. However, if you decline travel protection you are subject to the terms and conditions of the agreement. Once you have clicked on “accept” with the terms and conditions you are bound by them, this is the reason why, it is strongly urged to read and fully understand the terms and conditions before accepting them. We strongly recommend the minimum purchase of trip cancellation for a low cost and peace of mind.
BOOKING ONLINE
- What if there is a problem with my ticket?
If you have booked online, one of our friendly itravel2000 Sales Associates will be happy to assist you with any of your problems or concerns. Please email us at onlinesales@itravel2000.com or give us a call at 1-800-859-2920 or 416-695-9999 and press 4 on the keypad. All changes and modifications to any online booking will require an email detailing the request.
- How are the tickets delivered?
Delivery of tickets are pre-determined, ALL TICKETS BOOKED ONLINE are considered to be AIRPORT PICK UP. If a different delivery method is required by the Airline or Tour Operator, a delivery charge will apply. The first thing to do after booking a ticket is to print out the confirmation screen, then take this confirmation to the Tour Operator/Airline Desk on day of departure to collect your tickets. Please note for some flights, the confirmations printout is sufficient. All tickets are considered to be Airport pickup. If your reservation requires an E-Ticket one will be e-mailed to you, which you may print and take with you to the airport.
- How will I receive my confirmation and travel documents when I book online?
Once you have completed the booking on your website, you will receive a confirmation number and your itinerary. You should print out the confirmation and take it to the airport to show your local airline. Some vacations such as scheduled air flights and some charter air flights require actual tickets. If vacation packages or flights are booked online, the ticket will be made available at the airport at least 3 hours prior to departure. All tickets are available at the airport unless otherwise specified differently by an agent. please read carefully the TICKET DELIVERY option in your email confirmation for all details.
- Why am I having trouble when I enter my credit card number?
We accept Visa, Master Card and American Express on behalf of all the travel vendors. There could be a number of reasons why you may be having difficulty entering your credit card number.
- You may have selected an incorrect credit card type.
- Please make sure you are not using a debit card or cheque card.
- We do not accept corporate credit cards without the cardholders name on it.
- Please make sure your ticket mailing address and the credit card billing address are the same. We cross-check them to protect against fraudulent purchases.
- The security code entered is not correct
- Can I purchase a ticket for someone else?
No, Third Party credit cards are strongly discouraged by the Airlines and Tour Operators. If you purchase a ticket on someones behalf, the credit card holder may be asked by the airline to present the credit card upon check-in. If you are purchasing for someone else please ensure the credit card is available for proof of purchase.
TROUBLESHOOTING
- Why am I having trouble finding hotels and purchasing tickets? I'm getting messages such as "Illegal Operation," "General Protection Fault" and "Multipart."
Errors such as these may mean that you are using an unsupported browser. In this case, refer to the help menu or call your internet provider.
- When I try to confirm my online booking at the end of the Reservations process, it says that my address cannot be verified. Why?
The only way our system is able to identify your address is to make sure it is exactly the same as your billing address. Please make sure that the information you entered matches the address on your credit card bill statement.
- When I try to price or book a vacation online, I receive an error message. What should I do?
Try re-entering your information. If you still receive an error try again later. The system may be busy.
If you are still unable to access the page, please feel free to contact us via email at youtravel@itravel2000.com to address your concerns or call one of our Sales Associates at 1-800-859-2920.
DOCUMENTATION TERMS & CONDITIONS
- How important are the Terms and Conditions?
The terms and conditions are very important, it is advised that you thoroughly read and understand these terms. By entering "YES", it means that you acknowledge all the terms and conditions of the agreement.
- Who should I contact in regards to documentation?
You can contact the consulate directly or the airline. You may visit the Canadian Consumer Affairs website for all government information in regards to various destinations.
- What happens when I ask for a special request, like King Bed?
Special Requests, for example, room allocation, adjoining rooms, bed preferences, in-flight meal requirements, in-flight seating requirements, etc., cannot be guaranteed by the TOUR OPERATOR/AIRLINE. While the Tour Operator/Airline will attempt to accommodate such special requests, the Tour Operator/Airline cannot be held responsible if such special requests cannot be fulfilled.
FREQUENT FLYER
- Does itravel2000 offer a Frequent Flyer Program?
We have something better! With our itravel2000 Rewards MasterCard® you can earn itravelcash which you can use as cash towards your next travel destination. Visit the itravelcash website for more details.
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